Your terms and conditions and privacy policy

Zapherah Inc is a private corporation and is not affiliated with any government agency. Zapherah Dewing is a licensed and Registered Immigration Consultant and a member in good standing of ICCRC.  Zapherah volunteers at the Victoria Immigration & Refugee Centre and hosts the legal immigration clinics.  Pro-Bono work is decided by Zapherah Dewing, all complaints and issues are to be directed to Zapherah Dewing.    

All information and documentation reviewed by the RCIC, required by CIC and all other governing bodies, and used for the preparation of the application will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law.  The RCIC, and all agents and employees of the RCIC, are also bound by the confidentiality requirements of Article 8.1 and 8.5 of the Code of Professional Ethics.

The Client agrees to the use of electronic communication and storage of confidential information.  The RCIC will use her best efforts to maintain a high degree of security for electronic communication and information storage.

Change of Policy

The Client acknowledge that if the RCIC is asked to act on the Client‘s behalf on matters other than those outlined above in the Agreement, or because of the material change in the Client‘s circumstances, or because of material facts not disclosed at the outset of the application, or because of change in government legislation regarding the processing of immigration-related applications, the Agreement can be modified accordingly.

Governing Law

This Agreement shall be governed by the laws in effect in the Province of British Columbia, and the federal laws of Canada applicable therein and except for disputes pursuant to Section 8 hereof, any dispute with respect to the term is of this Agreement shall be decided by a court of competent jurisdiction with the Province of British Columbia.


This Agreement is considered terminated upon completion of the tasks identified under section 2 of this agreement.

The Agreement is considered terminated if material changes occur the Client application or eligibility, which make it impossible to proceed with services detailed in section 2 of this Agreement.

This Agreement maybe terminated, upon writing, by the Client, at which time any outstanding fees or Disbursements will be refunded by the RCIC to the Client, and/or any outstanding fees or Disbursements will be remitted by the Client to the RCIC.

Pursuant to Article 14 of the Code of Professional Ethics, this Agreement may be terminated, upon writing, by the RCIC, provided withdrawal does not cause prejudice to the Client.

Your refunds policy and cancellation policy

In breach of retainer agreement or unearned fees are refunded immediately after the client contacts the office. Refunds are issued in the same day and can take up to 3 days to appear in your bank or on your credit card. If fees are paid by credit card, fees are returned on the same card. All fees and unused money are reimbursed in the same manner paid.  All fees shall be refunded to the Client in accordance with Client File Management Regulation and Client Account Regulation.

The Client acknowledges that the granting of a visa or status and the time required for processing this application is at the sole discretion of the government of Canada and not Zapherah Inc.  The Client acknowledges that fees are not refundable in the event of an application refusal.


If a client terminates the retainer agreement after work has begun the fee is $220.00 per hour, plus $35.00 for a file open fee. 

Professional Fees for Service
All fees are clearly identified in the client Retainer Agreement:

The method by which the Professional fees for the services are to be determined, that is
payment by the hour or by the day or flat fee billing with payment by milestones or flat
fee billing with payment by milestones with predetermined dates:

  • The Professional fees payable by the Client;
    If billing by milestones, then a chronological list of milestones with related Professional fees and Disbursements;
  • A payment schedule outlining when fees are due by the Client;
    The currency in which the fee is to be paid by the Client;
  • Applicable taxes to be paid by the Client (if no tax is to be paid, indicate “Not Applicable”);  and
  • Any administrative fee a Member may charge for processing a Client initiated discharge of representation and/or early termination of the Retainer Agreement.
    Contingency billing is not permitted as a billing method for the Client

Dispute Resolution Related to the Code of Professional Ethics

In the event of a dispute related to the Code of Professional Ethics, the Client and RCIC are to make every effort to resolve the matter between the two parties.  In the event a resolution cannot be reached, the Client is to present the complaint in writing to the RCIC and allow the RCIC 7 days to respond to the Client.  In the event the dispute is still unresolved, the Client may follow the complaint and discipline procedure by the Council on their website:

ICCRC Contact Information:

Immigration Consultants of Canada Regulatory Council (ICCRC)

5500 North Service Rd., Suite 1002

Burlington, ON, L7L 6W6

Toll free: 1-877-836-7543

Our office does not offer services to any OFAC sanctioned countries and that is explicitly stated in their terms and conditions.